Frequently Asked Questions

Find answers to common questions about orders, delivery, payments, returns, and AmourLuxe support 💎

🛍️ How can I place an order?

Select your product, add it to cart, proceed to checkout, enter your delivery details, and confirm your order.

💳 What payment methods are available?

We primarily offer Cash on Delivery (COD) as our main payment option.
We also support JazzCash and EasyPaisa payments.

If you wish to pay via bank transfer or any other payment method, please contact our support team for detailed instructions.

🚚 Delivery charges & policy

Delivery charges are usually required in advance and are non-refundable.
In case of order cancellation, delivery charges will not be refunded.

🚚 How long does delivery take?

Delivery time depends on your location and product availability. Most orders are delivered within 3–7 working days after confirmation.

📦 Which warehouse will ship my order?

Orders are dispatched from the nearest available AmourLuxe or partner warehouse to ensure faster delivery.

💬 How can I contact support?

You can contact us via WhatsApp at
+92 332 5555700
or email us at
concierge@amourluxe.com.

🔁 Can I return a product?

Return eligibility depends on product condition and category. Items must be unused and in original packaging.

💰 How will refunds be processed?

Refunds are processed after product inspection and approval. Final refund method depends on the original payment method.

🏬 Do you have physical warehouses?

Yes. AmourLuxe operates warehouses in Khanewal, Multan, Taunsa, and the MENA region.

🌍 Is AmourLuxe available internationally?

AmourLuxe is a global multi-category marketplace. International availability depends on product and shipping coverage.

⚠️ Is the website live for final sales?

This website is currently under development and testing. Product prices and availability may not reflect final data.

Still need help?
Contact AmourLuxe Support